Customer-first: The Road Runner Sports Approach to Specialty Retail

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195. In this episode of Retail Media Moguls, Stuart Adamson welcomes Stuart Slomberg, Chief Retail Officer at Road Runner Sports, who reveals how speciality running retail creates lasting customer relationships through expert consultation, community engagement, and a customer-first approach to growth.

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195.

In this episode of Retail Media Moguls, Stuart Adamson welcomes Stuart Slomberg, Chief Retail Officer at Road Runner Sports, who reveals how speciality running retail creates lasting customer relationships through expert consultation, community engagement, and a customer-first approach to growth.

Throughout the episode, Stuart and Stuart explore:

How Road Runner Sports evolved from a catalogue company to an omnichannel retailer
The importance of consultative selling in speciality retail
Ways technology enhances the in-store fitting experience
Strategies for building community through retail locations
The balance between physical retail and e-commerce
Methods for maintaining team knowledge and engagement
The future of specialty retail experiences

Stuart Slomberg brings over 40 years of retail experience to his role at Road Runner Sports, where he has helped expand the company from 20 to 52 stores nationwide, focusing on creating meaningful customer experiences and building healthy communities.

Retail Media Moguls is handcrafted by our friends over at: fame.so

This podcast is brought to you by Platform 195.

To learn more about Platform 195 and how to supercharge your retail media organisation, visit https://platform195.com.

If you are interested in joining Retail Media Moguls as a guest, please complete this form: fame.so/upa-guest